Refund Policy

At Courier Uncle, we strive to provide reliable logistics and shipping services through our network of independent Courier Partners. This Refund Policy outlines the circumstances under which refunds may be granted for services booked through the Courier Uncle platform.

1. Eligibility for Refund

A refund may be approved in the following circumstances, subject to verification by Courier Uncle:

• Duplicate payment made for the same shipment.
• Shipment cancelled before pickup and eligible under the applicable Courier Partner's policy.
• Pickup request could not be completed due to operational issues attributable to the Courier Partner.
• Incorrect billing or overcharging confirmed by Courier Uncle.
• Payment processed successfully but shipment booking failed due to a technical error.
• Any other refund approved by Courier Uncle at its sole discretion.

2. Non-Refundable Cases

Refunds shall generally not be provided in the following situations:

• Shipment has already been picked up or dispatched.
• Delivery delays caused by weather conditions, natural disasters, strikes, government restrictions, or other force majeure events.
• Incorrect shipment information provided by the Merchant.
• Failed delivery due to an incorrect address, recipient unavailability, or refusal to accept the shipment.
• Additional charges arising from weight discrepancies, volumetric weight revisions, remote area surcharges, or incorrect shipment declarations.
• Charges imposed by the Courier Partner in accordance with its applicable policies.
• Services that have already been successfully rendered.

3. Refund Request Process

To request a refund, the Merchant must contact Courier Uncle Customer Support and provide:

• Shipment or AWB Number.
• Payment reference or transaction details.
• Reason for the refund request.
• Any supporting documents, if requested.

All refund requests are subject to verification and approval by Courier Uncle.

4. Refund Processing Timeline

Once a refund request has been approved, the refund will generally be processed within 7–10 business days through the original payment method or any other method determined by Courier Uncle, subject to banking and payment gateway processing timelines.

5. Right to Reject Refund Requests

Courier Uncle reserves the right to reject any refund request if:

• The request does not comply with this Refund Policy.
• False, misleading, or incomplete information has been provided.
• The request falls outside the applicable Courier Partner's policies.
• Fraudulent or suspicious activity is detected.

6. Limitation of Refund

Refunds shall be limited to the shipping charges or the amount actually paid for the affected service, unless otherwise required by applicable law. Courier Uncle shall not be liable for indirect, consequential, incidental, or business losses arising from any shipment.

7. Related Policies

This Refund Policy should be read together with the following policies available on the Courier Uncle website:

• Terms & Conditions
• Privacy Policy
• Cancellation Policy
• Shipping Policy

8. Changes to this Refund Policy

Courier Uncle reserves the right to amend or update this Refund Policy at any time. Any revised version will be published on the Courier Uncle website and shall become effective upon publication.

9. Contact Us

For any questions or refund-related requests, please contact us at:
Email: support@courieruncle.com