Shipping Policy

At Courier Uncle, we provide technology-enabled shipping and logistics solutions by connecting Merchants with independent Courier Partners across India. This Shipping Policy outlines the general terms governing shipment booking, pickup, transportation, delivery, and related logistics services.

1. Service Coverage

Courier Uncle facilitates shipping services across serviceable locations in India through its network of Courier Partners. Service availability may vary depending on the pickup and delivery locations.

2. Shipment Booking

Merchants are responsible for providing accurate shipment information, including:

• Sender and recipient details
• Pickup and delivery addresses
• Package weight and dimensions
• Shipment value (if applicable)
• Description of goods

Courier Uncle reserves the right to reject or suspend any shipment containing incorrect, incomplete, or misleading information.

3. Packaging Requirements

Merchants must ensure that all shipments are securely packed using appropriate packaging materials to prevent damage during transit.

Courier Uncle and its Courier Partners shall not be responsible for damage caused due to inadequate or improper packaging.

4. Pickup

Pickup requests are scheduled based on the availability of the selected Courier Partner.

Pickup timelines are indicative only and may vary due to operational constraints, weather conditions, traffic, public holidays, or other unforeseen circumstances.

If a pickup attempt fails due to Merchant-related reasons, a fresh pickup request may be required.

5. Delivery

Estimated delivery timelines displayed on the platform are provided for reference only.

Actual delivery may vary depending on:

• Courier Partner operations
• Weather conditions
• Government restrictions
• Natural disasters
• Remote service locations
• Other events beyond reasonable control

Courier Uncle does not guarantee delivery within any specified timeframe.

6. Shipment Tracking

Shipment tracking information is made available through the Courier Uncle platform based on updates received from the respective Courier Partner.

Tracking information is provided for convenience and may be subject to delays or temporary unavailability.

7. Cash on Delivery (COD)

Where available, COD services shall be governed by the policies and settlement timelines of the respective Courier Partner.

COD remittances shall be processed only after successful delivery and confirmation from the Courier Partner.

8. Weight & Additional Charges

Shipping charges are calculated based on the higher of:

• Actual Weight; or
• Volumetric Weight,

as determined by the applicable Courier Partner.

If a shipment is found to have incorrect weight or dimensions, Courier Uncle reserves the right to revise the applicable shipping charges.

9. Restricted & Prohibited Shipments

Merchants must not book shipments containing prohibited or restricted goods, including but not limited to:

• Explosives
• Firearms and ammunition
• Hazardous chemicals
• Narcotic substances
• Counterfeit or illegal goods
• Currency and negotiable instruments
• Precious metals and stones
• Live animals
• Items prohibited under applicable laws or Courier Partner policies

Courier Uncle may refuse or cancel any shipment that violates this Policy.

10. Delivery Attempts & RTO

The number of delivery attempts and the handling of Return to Origin (RTO) shipments shall be governed by the applicable Courier Partner's policies.

Additional charges may apply for RTO shipments, re-attempted deliveries, or return transportation.

11. Delays

Courier Uncle shall not be responsible for delays arising due to:

• Force majeure events
• Weather conditions
• Public holidays
• Government actions
• Customs or regulatory inspections
• Incorrect shipment details
• Recipient unavailability
• Courier Partner operational issues

12. Limitation of Liability

Courier Uncle operates solely as a technology-enabled logistics aggregation platform and does not directly transport shipments.

Courier Uncle shall not be liable for any loss, damage, delay, theft, or non-delivery caused by independent Courier Partners, except to the extent required under applicable law.

13. Related Policies

This Shipping Policy should be read together with the following policies available on the Courier Uncle website:

• Terms & Conditions
• Privacy Policy
• Refund Policy
• Cancellation Policy

14. Changes to this Shipping Policy

Courier Uncle reserves the right to amend or update this Shipping Policy at any time. Any revised version shall become effective immediately upon publication on the Courier Uncle website.

15. Contact Us

For any questions regarding this Shipping Policy or shipment-related matters, please contact us at:
Email: support@courieruncle.com